Box Office and Retail Purchases:
All tickets purchased will be held at Will Call unless otherwise arranged.
All sales are final. All tickets must by paid at time of reservation. Except in the case of a cancelled performance, there will be NO REFUNDS. Exchanges are free of charge for flex pass holders and are subject to a $1.00 exchange fee per ticket for single ticket sales. All exchange requests must be made no later than 20 minutes before a performance. Exchanges may be made for the same production. No exchanges can be made from one production to another.
If a ticket is returned to the box office at least 15 minutes before curtain, the cost of that ticket may be listed as a tax-deductible donation in your name in lieu of an exchange.
Box Office Fees:
For online sales and for phone orders, a $.50 fee is charged per ticket. No fee is charged for flex pass tickets or at the door sales paid with cash or check. Tickets purchased at the door with a credit card will be charged a $.50 per ticket fee. Any ticketing exchanges are subject to a $1.00 per ticket fee. Retail items or event reservations purchased with a credit card may be charged a processing fee.
Inclement Weather Policy
In the event of a show cancellation by VWCT:
If VWCT cancels a performance due to inclement weather or other circumstances, VWCT will exchange your tickets for another performance of the show or provide a voucher to be used for any other show. A refund of your tickets is an available option, but we ask that you consider supporting VWCT by either accepting vouchers or making a contribution to the theatre in the amount of your tickets. If neither of those options is acceptable, we will be happy to refund your tickets.
In the event that VWCT has the performance, but you cannot attend due to weather:
If VWCT does have the performance, but you cannot attend the performance due to inclement weather, VWCT will exchange your tickets for another performance of the show or provide a voucher to be used for any other show. In order to exchange your tickets, please call the Box Office within 24 hours to arrange for the exchange. No refunds are available if the performance occurs as scheduled.
Approved by VWCT Board of Directors– June 11, 2019